FREQUENTLY ASKED QUESTIONS

FAQ

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What if my order arrives damaged?

In the event your artwork arrives damaged, please notify us within 2 days of delivery with photographic evidence. We will work quickly to replace your order.

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What if my order is wrong?

If you were sent the wrong order, please notify us within 2 days of receiving the order with photographic evidence, and a copy of your invoice. We will advise what to do next.

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I don't want the artwork anymore.

You may cancel your order within 24 orders of receive. All sales are final

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Do custom reproductions have texture?

No, a reproduction is created with ink only. The reproduction is printed on Hahenmuhle German Etching 310gsm that has a slight texture to match the original. 

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What is a canvas print

The canvas print is a reproduction printed on Hahnemuhle Art Smooth 370gsm with a matt finish.

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What is stretched print

A stretched canvas print on a stretched wooden frame.  Framed are available in 20 and 40mm deep and finished ready to be hung.

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What is artglass

Artglass is an ultra clear scratch-resistant glass that has 99% clarity, 70% UV filter and 0.6  reflection. We use this for all framed artwork.

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